1. What is the Cancellation & Refund Policy

Kerala Forest Development Corporation Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation made on and before 10 days of arrival date,
90% of the invoice amount will be refunded.

Cancellation made before 9 days and within 6 days of arrival,
75% of the invoice amount will be refunded.

Cancellation made before 5 days and within 3 days of arrival,
50% of the invoice amount will be refunded.

Cancellation made before 2 days and within 0 day of arrival,
No refund

Note: Above mentioned refund is excluding credit card charges

2. How can I reschedule my booking?

You can reschedule your booking before making payment. Once you made the payment in advance, you can’t reschedule the date. You need to cancel the booking and need to book again.

3. What about payment terms?

You can make the payment through online by Net banking or card. It may include Room rate with Tax and Service/ Online charge.

4. When will I get my refund?

It is a mandatory process. So, the refund is made according to the cancellation policies of KFDC and the amount will be given by a cheque in the name of booking person and it will deliver to you by a post. For that, you have to send a mail to the ecotourism centre.

5. How to cancel a booking?

Send a mail to respective ecotourism centres e-mail id’s. Refund is made according to the cancellation policies of KFDC.

6. How to change the Login password?

There is an option called Change password in your profile. Go through it. It will ask for 3 fields such as Old password, New Password and Confirm password. Give your existing password in the column old Password. Enter new Password in the respective column and re-enter the same in the third column to confirm. Then click on the Change Password button.

7. What can I expect from Kerala trip?

Kerala the God’s own country is a mixed bag of everything! Whether you are looking for an adventure, honeymoon, beach, leisure, hill stations, etc., you can definitely find all of these from kerala.

8. Which is the best time to visit?

The winter months (December to February) are by far the best time to visit Munnar since the weather is pleasant. The minimum temperature of this time period around 10 degree Celsius also it is the best time for a honeymoon or vacation. June to September is the monsoon season in Munnar and even though many tourists avoid Munnar during the monsoons, this is a great time to visit the hill station if you’re looking for a quiet vacation.

September to February is the most suitable time to visit Gavi. You will be definitely get a cool and chilling experience at this season. If you will plan your visit from June to September then you can enjoy the heavy monsoon at the beautiful place Gavi.

Nelliyanmpathy is one of the best destination to visit all year round in India. The main and attractive factor about this area is the temperature remains ideal and comfortable throughout the year for the people who loves nature and also it provide mesmerizing sightseeing opportunities.

The winters begins in December and lasts till February in Arippa. At that time the climate will be pleasant and temperature ranges between 12°C to 31°C. Therefore, it must be the best season for planning a fantastic trip to Arippa.

9. Where should I write review/feedback of trip?

You have a Contact Form to give feedback about the trip under the head Contact. Give your name, email Id, Subject and write your review there.

10. Is there any age restrictions?

There are no restrictions for tourist age. The tourists should be mentally and physically comfortable to do the trip.